At kingdomteddy.shop, we aim to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to assist you with our hassle-free return policy.
Return Criteria:
To qualify for a return, please ensure the following criteria are met:
- Original Condition: The product must be in its original condition.
- Original Packing Slip: Returns must include the original packing slip.
- Return Timeframe: Products must be postmarked within 15 days from the date of purchase.
- Discount Code: If you used a discount code at checkout, any refund or store credit will reflect the discounted amount paid on the original order.
Refund Policy:
Once we receive your returned product, we will email you to confirm receipt and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund and apply the credit to your original payment method within 4-7 business days.
Delayed or Missing Refunds:
If you haven’t received your refund, please follow these steps:
- Check Your Bank Account: Verify your bank account to see if the refund has been processed.
- Contact Your Credit Card Company: There may be a processing delay before the refund appears on your statement.
- Contact Your Bank: If the issue persists, your bank may be able to provide more information.
If you have any questions or need further assistance, please contact us at support@kingdomteddy.shop.